You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Otherwise refunds are exclusive of shipping costs.
If you need to return an item, please submit a return request by logging into your customer account at 139engineergear.org and locating the order you wish to return, then clicking the Return Items link.
*Note that you will not be able to submit a return request for an order that has already been refunded or partially refunded.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.